Shipping & Returns

SHIPPING

DOMESTIC SHIPPING

We also offer flat rate UPS services: $5 for domestic ground, $20 for UPS 2nd day air, and $35 for UPS Overnight on all orders. Unfortunately, we cannot ship to PO Boxes. .

DELIVERY TIME

We usually ship in-stock items within 1-3 business days (M-F) from our warehouse in Colorado, excluding major holidays. Ground shipping typically has a transit time of 1-8 business days, depending on your location.

TRACKING YOUR ORDER

Once your order is shipped, you will be sent an email confirmation, which will include applicable UPS tracking or postal delivery confirmation information. It is important to note, that tracking information can sometimes be delayed.

Refused shipments: If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

Possible delays: Weather, customs, standard clearance procedures – these are beyond our control and any original shipping time estimates.

Gifts: If the order is a gift, please note at checkout and we will not include the invoice showing cost. 

RETURNS & EXCHANGES

RETURN POLICY

We want you to love your clothes. If for some reason you don’t, contact us for a pre-paid return shipping label or with any other questions.

To be eligible for returns, please note the following criteria:

·       Purchased less than 15 days ago

·       Have not been WORN, ALTERED OR WASHED

·       Remains in original packaging with all tags and liners attached

·       Must have original receipt

·       Must not be a sale item, packaged gift item or body care product

FINAL SALE ITEMS

Sale items (items that are already marked down on the site) are completely FINAL SALE and not eligible for refunds, exchanges, or store credit. Items purchased at less than full price using a promotion or coupon code may be returned for a refund or store credit. Promotions or coupon codes are not valid on "Sale" items unless explicitly stated otherwise.

Please note:

·       Shipping and handling charges on your original order are not refundable, unless there was a shipping error on our part.

·       Items should be returned in their original packaging to ensure that the items are adequately protected during transit back to us.

·       Upon receipt of your return, please allow up to 10 business days for your return to be processed and posted. We'll notify you via e-mail of your refund or store credit once it is completed.

GIFT RETURNS

If you have received an item as a gift and need to return it, our standard return policy still applies. Returns will be processed in the form of a store credit for the full amount of the gift or we will refund the amount to the original purchaser.

Contact us for a return shipping label. When we receive it back from you we will process the credit for you and email you with instructions regarding how to redeem the credit online or in-store.

LATE RETURNS

To be eligible for a refund, your return must be postmarked within 30 days of receipt. Late returns will be accepted solely at the discretion of Vallee, LLC.

DAMAGED, FAULTY AND MIS-REPRESENTED ITEMS

We do our best to represent each unique piece as accurately as possible, but we know that because each one is handmade, items may look a little different in person. All computer monitors can vary, and please know that we make every effort to display the products as true to form as possible. Please get in touch with us immediately if we can help you out with a return. If you feel we've sent you a faulty item, please contact us as soon as possible. We may ask you to return it to us so that we can investigate the defect before contacting you again so we can agree on the best solution. Please note that Vallee, LLC does not consider items damaged as a result of normal wear and tear as "damaged" or "faulty" and eligible for a return.